Frequently Asked Questions
Everything you need to know about your Seranova Beauty experience.
Are Seranova Beauty products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Seranova Beauty products are 100% cruelty-free and we offer a wide range of vegan-certified formulas. Check the product description for specific ingredient details.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy for opened products?
We want you to love your glow. If you are not satisfied, we accept returns of lightly used products within 30 days of purchase for a full refund or store credit, excluding original shipping costs.
Do your skincare products work for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application, especially if you have known sensitivities.
How can I track my shipment?
Once your order is processed, you will receive an email confirmation with a tracking number and a link to follow your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.